We thank you for understanding that our appointment time is very valuable and the time slot you reserve is kept for your appointment only; therefore, at Ambiance Hair Salon we have a strict 48 hour cancellation policy, if for any reason you can not keep your appointment, please kindly contact us by calling 704-366-3830 prior to 48 hours of your appointment time to cancel or reschedule to avoid being charged for the service you were booked for.